Privacy Policy

1. Legal Status

WildHub Casino operates under a Curacao gaming framework. Our operations are carried out under the relevant Curacao licensing arrangements and we serve an international player base including Switzerland and other permitted jurisdictions.

As the data controller for the personal data you provide to us, we comply with applicable data protection laws in the jurisdictions where we operate and implement measures aligned with GDPR principles when processing the personal data of individuals within the EU/EEA or under similar protections.

2. Registration and Login Process

When you register an account and log in, we collect and process personal information required to create and manage your account. Typical data collected includes:

• Contact details (email address, telephone number).
• Identity data supplied during verification (name, date of birth, address and government-issued ID documents when required for identity checks).
• Account credentials (username and hashed password) and account preferences (currency, language).
• Device and usage information to support authentication and secure access.

We process this information to:

• Create and operate your account and authenticate your access.
• Conduct identity verification and any required KYC checks prior to certain actions (for example, withdrawals or high-risk activity).
• Prevent and detect fraud, money laundering, and other prohibited behaviour.
• Provide customer support and comply with legal obligations.

We retain registration and verification records only as long as necessary for account management and to meet legal and regulatory obligations.

3. Games and Software Providers

We partner with third-party game and platform providers to deliver games and live services. In order to provide gameplay and keep a reliable service, we may share certain personal data with those providers in accordance with contractual safeguards.

Typical information shared with providers may include identifiers tied to game sessions and anonymized play metrics. We limit sharing of personally identifying information to what is necessary to provide the service, to investigate incidents, or where required by law.

4. Bonuses and Promotions

To administer bonuses and promotional offers, we process data about your account activity and promotional preferences. This includes:

• Account identifiers and status of offers you have accepted.
• Wagering progress and game contributions relevant to bonus terms.
• Marketing preferences and consent choices.

We use this information to apply, credit, and monitor promotions and to ensure compliance with bonus terms. You can manage promotional communications and opt out of marketing at any time via your account settings or by contacting us.

5. VIP and Loyalty Program

If you participate in our loyalty or VIP program, we collect data about your account activity to calculate points, tier status, and personalised benefits. This processing includes some profiling to determine eligibility for tiers, tailored offers, and targeted communications.

We use compendium data to improve the program and to prevent abuse. You may request information on how profiling affects you and ask for human review where appropriate.

6. Payment Methods and Related Data

We record limited account-related information necessary to operate and verify accounts and to comply with legal and regulatory obligations. We restrict access to such information to authorised personnel and service providers who require it to perform processing on our behalf.

We retain these records in accordance with applicable legal and regulatory retention requirements.

7. Key Terms and Conditions and Account Restrictions

We log and retain records of account activity, communications, and any actions taken under our terms and conditions, including restrictions, suspensions, or closures. This information helps us investigate disputes, enforce the terms of use, and meet compliance requirements.

Where restrictions or closures occur, relevant personal data will be retained for the period necessary to resolve any dispute, fulfil legal obligations, or defend our interests.

8. Mobile and Technical Features

When you access our service via mobile app or browser, we collect technical and usage information to deliver and improve the service. This includes device type, operating system, IP address, browser information, and performance data.

We use cookies and similar technologies to enable essential functionality, remember preferences, analyse usage, and personalize your experience. You can manage cookie settings in your device or browser; however, disabling essential cookies may impact service functionality.

9. Security and Fair Play

We take the security of your personal data seriously. Measures we apply include industry-standard encryption for data in transit, access controls, regular security reviews, and measures to maintain service availability.

Support interactions (chat, email, ticketing) are logged for service quality, training, and dispute resolution. Access to support records is limited to authorised staff.

10. Responsible Gambling Features

To provide responsible gambling tools such as deposit limits, time-outs, and self-exclusion, we process account identifiers and usage information. These controls are linked to your account to enforce limits and honour self-exclusion or cooling-off requests.

Records related to self-exclusion and support referrals are retained to ensure continued compliance with your choices and applicable regulatory requirements.

11. Advantages and Disadvantages (Privacy Considerations)

Using our services offers features such as personalised offers and convenience. To provide these benefits we collect and process data as described in this policy.

Because we operate under Curacao licensing and serve international customers, your personal data may be transferred to or processed in jurisdictions with different data protection laws. When transfers occur, we implement appropriate safeguards to protect your data and comply with applicable law.

12. General Casino Information and Your Rights

We aim to be transparent about how we handle your personal data. You have certain rights in relation to your personal data, depending on your jurisdiction. These typically include the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of data where processing is no longer necessary or lawful.
• Request restriction of processing in certain circumstances.
• Object to certain processing activities and withdraw consent where processing is based on consent.
• Request data portability for data you have provided in a structured, commonly used format.

To exercise any of these rights or for privacy-related enquiries, please contact us at [email protected]. We will respond to your request in accordance with applicable law. If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority in your jurisdiction.

Data Retention and Contact

We retain personal data only as long as necessary to fulfil processing purposes, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirement.

If you have questions about this policy, wish to exercise your rights, or need further information, contact us at [email protected].

We may update this Privacy Policy from time to time. We will reflect the date of the latest revision in the policy and notify you of material changes via your account communications when required by applicable law.