Responsible gambling

Responsible Gambling

At WildHub Casino we care about your experience and want gambling to remain an enjoyable form of entertainment. If you ever feel that playing is becoming stressful, distracting, or hard to control, there are simple steps you can take and support options available. The information below describes practical tools, clear warning signs, and ways to get confidential help. You are not alone — small changes can make a big difference.

Warning signs to watch for

Recognising when play is moving from fun to problematic is the first step. The following signs do not mean someone has a problem by themselves, but they are important signals to pause and reflect:

Spending more time or money than intended and trying to “win back” losses.
Neglecting work, study, family, or social commitments to play.
Feeling anxious, restless, or irritable when unable to gamble.
Borrowing money, using credit cards, or selling belongings to fund play.
Hiding gambling activity or lying about time and money spent.
Feeling preoccupied with gambling, including planning the next session or replaying past sessions in your mind.

Tools to manage your play

Practical, built-in tools can help you keep control. We encourage setting boundaries before you play and using available features to support those limits.

Deposit limits (daily, weekly, monthly) to control how much you can add to your account.
Loss limits and session limits to cap spending or time in a single visit.
Reality checks and session reminders to prompt breaks during play.
Account cooling-off periods that pause play for a short, predefined time.
Self-exclusion for longer breaks if you need extended distance from gambling.
Blocking and filtering tools (third-party software) that help restrict access on devices.

How to set deposit and time limits

Setting limits is straightforward and effective. Try these practical steps:

Decide on a realistic weekly or monthly gambling budget before you start and treat it as non-negotiable.
Use the account Responsible Gambling section to set deposit and session limits — these usually take effect immediately or within 24 hours for increases.
If you feel tempted to increase limits after a bad session, pause and wait 24–72 hours before making any changes.
Combine financial safeguards such as removing stored payment methods, asking your bank for card blocks, or using pre-paid solutions to control spending.

Time-out and self-exclusion options

If you need a break that is more than temporary, our options are designed to help you step away safely and confidently.

Short time-outs: temporary breaks from 24 hours up to 30 days to regain perspective.
Self-exclusion: longer exclusions such as 6 months, 1 year, or indefinite, during which account access and marketing contact are disabled.
How to activate: request a time-out or self-exclusion from the Responsible Gambling area in your account or contact customer support, and we will process your request promptly.
During self-exclusion we can also assist with closing or blocking accounts and discussing next steps if you wish to return in the future.

Getting professional help and support

If gambling is causing harm, reaching out for professional help is a strong, positive step. Support can be practical, confidential, and tailored to your situation.

Consider confidential counselling or a helpline in your country for structured advice and emotional support.
Many services offer online chat, telephone support, and face-to-face counselling where available.
If you are in immediate danger or facing a crisis, contact local emergency services without delay.

Help for friends and family

Concerned loved ones often need guidance on how to help. Support for family and friends focuses on practical steps and boundaries.

Open a calm, non-confrontational conversation and encourage the person to consider limit tools or professional help.
Protect finances by suggesting shared responsibilities for bills and access limits to joint accounts.
Consider family counselling or support groups that specialise in gambling-related harm.

Confidentiality and privacy

Your privacy matters. Any discussion with our support team about responsible gambling or self-exclusion is treated sensitively and handled in confidence in line with our privacy practices.

If you choose to access third-party support, you control what information you share; most services provide confidential advice and will explain their data policies before you proceed.

Practical tips for safer play

Set a firm budget and stick to it — never gamble money needed for essentials.
Decide in advance how long you will play and use session limits or alarms to stop on time.
Avoid gambling when upset, stressed, or under the influence of alcohol or drugs.
Keep gambling as one part of a balanced lifestyle that includes exercise, social contact, and other hobbies.
Use the available account tools, and don’t hesitate to contact customer support for help implementing them.

If you would like help setting limits, taking a time-out, or discussing support options, our customer support team is available to assist you respectfully and without judgment. Taking a small step today can protect your wellbeing tomorrow.